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frequently asked questions

how long does it take for my order to be shipped?

I need my order urgently! can I request for an express delivery?

how can I track my order?

my delivery is taking longer than expected, what should I do?

it's been more than 3 working days since I've placed my order but I have not received my delivery confirmation email, what should I do?

which shipping providers do you use?

can I return or exchange an item?